FAQs & Help Center

Find specific answers regarding LED products, display hardware technologies, structural installation steps, and warranty policy coverages.

Product FAQs

LED display prices depend on pixel pitch module resolution, cabinet materials, and structural installation needs. Please request a quote with your preferred size and location for a specific price check.

No. Outdoor environments require weather-proofing (IP65 cabinet rating) and high brightness (5000+ nits) to look clear in sunlight, whereas indoor displays are usually rated at 800-1200 nits and lack water resistance.

Technology FAQs

The number stands for the pixel pitch in millimeters, which is the distance between the center points of two adjacent LED pixels. A smaller pitch means higher resolution and a closer viewing distance.

We configure our LED display cabinets with industry-standard Novastar controller cards, receiving cards, and processors. This ensures clean color mapping, easy software control, and high refresh rates.

Installation FAQs

LED walls require custom structural iron/steel framing to handle the weight load of cabinets. We plan, assemble, and mount these structures based on your site's physical wall and safety guidelines.

Front-service modules are removed from the front using a magnetic tool, perfect for flush wall-mounted setups. Rear-service access requires space behind the screen to open cabinets, suited for free-standing unipoles or banners.

Warranty & Support FAQs

Our standard warranty covers components-level replacement of modules, controller cards, power supply units, and active wiring against technical manufacturing defects. It does not cover physical/accidental damage.

Our technical engineers based in Patna and regional hubs provide rapid phone support, remote configuration assistance, and on-site hardware troubleshooting within standard SLA turnaround times.

Still Have Unanswered Technical Questions?

Get in touch directly with Mr. Akhil Srivastava and our technical operations team for specific calculations, module parameters, and display structural requirements.

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Talk to Our LED Display Experts

If you are considering an LED Display, Video Wall, Digital Standee, or Custom Screen for your space, our team at Creative Ads Agency Pvt. Ltd. is ready to help you plan the right solution. We work with buyers across all stages, from initial research and project planning to final installation and long-term support.

Reach out to us through any of the options below. We typically respond promptly and will guide you through the solutions most suitable for your environment, audience, and business objectives.

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